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For more information contact us at ecowaiibags@gmail.com

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Frequently asked questions

Why choose ecowaii?


We are committed to the health of our planet and we carefully select our materials and manufacturers, ensuring that they align with our mission and values. This includes ethical standards and eco responsibility.

We chose to develop our company as a household product for reusable and compostable products.




What are ecowaii reusable bags made from?


Our bags are biodegradable, certified organic cotton and certified Global Organic Textile Standard (GOTs).




What are the sizes of your reusable bags?


We have three sizes :




Where are ecowaii reusable bags made?


We would love to make our reusable bags in the United States, but it is not possible for a small business. We carefully selected a manufacturing company in China that represents our mission and values.




What are the care instructions of the bags?


Mesh organic cotton are very durable and easy to care for! Hand or machine wash in cold water and hang dry. The bags are never been bleached and it is a possible they will shrink 10% after first wash.




Are these biodegradable if I should have to dispose of them?


Ecowaii bags are 100% organic, biodegradable and cotton. Based on the Cotton…. Cotton is a natural fiber, so it will biodegrade without leaving a residue or chemical pesticides behind.




What material are the mesh bags made of?


100% organic cotton.




Are these bags certified organic?


Yes! certified organic cotton.




Where can I found ecowaii bags?


Ecowaii reusable produce bags are available in Amazon and Facebook. If you are WA resident, you get free shipping.




What fruits and veggies can the produce bags store?


Please review below our ecowaii produce chart. It provides a guide for produce shopping vs bags.




Can I put the bags in the refrigerator?


The produce bags are designed to maintain optimal airflow to keep your fruits and veggies fresh outside or inside the refrigerator.




Can I buy additional bags of a specific size to add to my set?


Absolute Yes! We have our 9 bags set but also you can add more sizes to your set. We have 3 bags Small Size, 3 bags Medium Size and 3 bags Large Size available to you!





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Customer has thirty (30) calendar days to return an item from the date it was delivered. To be eligible for a return, Customer’s item must be unused and in the same condition that Customer received it. The item must be in the original packaging. The item needs to have the receipt or proof of purchase.

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Once Company receives Customer’s item, Company will inspect it and notify Customer that Company has received your returned item. Company will immediately notify Customer on the status of the refund after inspecting the item.

 

If the return is approved, Company will initiate a refund to Customer’s credit card (or original method of payment). Customer will receive the credit within a certain amount of days, depending on the card issuer's policies.

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Customer will be responsible for paying for the shipping costs for returning the item. Shipping costs are non­refundable. If Customer receives a refund, the cost of return shipping will be deducted from the refund.

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Here at Ecowaii we strongly appreciate and support the individual right to privacy. To that end, we would like to take a moment to explain how your personal information and data is acquired, handled, and destroyed. Further, how you may request information about such data, what we know about you, and how you may proceed. We strongly encourage you to take the time out of your day to read this policy in its entirety.

Collection of Information


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.




What Do We Do With Your Email


Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. You may opt out at any time.




Consent


How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting such information and using it for that specific reason only.If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. How do I withdraw my consent? If you change your mind after opting in, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at ecowaiibag@gmail.com




Disclosure


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.




Financial


Our store utilizes third parties for transfer of your financial information. We do not directly come into contact with, nor want to come into contact with, your financials.Such financial third parties include, but are not limited to Paypal and Square. Please refer to their respective Privacy Policies and Terms of Service for information on how they utilize your personal information.




Third-Party Services


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Please be aware that providers may be located in, or have facilities that are located, a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. As such we will not be liable for any data or personal information that may be exposed on third party platforms. Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and strongly encourage you to read their privacy statements.




Security


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.




Age of Consent


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.




GDPR Policy


Ecowaii fully recognizes and respects the European Union’s General Data Protection Regulation (GDPR). We try to abide by and at all times respect the GDPR and similar privacy policies, including, but not limited to Canada, the individual states of United States and the federal government itself, and so on. You may contact us and request a copy of any and all information we have about you. We will compile a comprehensive report and share it with you. To do so, initiate contact with our Data Protection Officer at the address below, verify your identity, and we’ll get to work. We will strive to provide the information in a timely manner. Should you desire we delete such information, please let us know, identify yourself so that we do not inadvertently delete the wrong information, and we will act promptly. We choose to have a DPO because we process some data on a wide and systemic scale. We assert that when possible we aggregate such data. We reaffirm and assert that if there is a data breach we will promptly notify all applicable parties and may go so far as to suspend operations until we can assess the damage and correct the breach. We assert that we do not collect information that would be applicable under Article 3(2) of the GDPR (such as religious affiliation, political affiliation, or ethnicity). Should this change we will notify you promptly and explain why. We will also appoint, in such situation, an Article 27 representative.




Changes To This Privacy Policy


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.





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Please read these Terms and Conditions of Use ("Terms", "Terms & Conditions") carefully before using the Ecowaii, LLC (“Ecowaii” “Company” "us", "we", or "our") website and Ecowaii Services (“Product”, "Service") operated by Ecowaii.

 

Your (“Client”, “Customer”, “you”, “user”) access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

 

By accessing or using the Website you agree to be bound by these Terms. If you disagree with any part of the terms then you should promptly discontinue use of the Website, and no proceed with any financial transaction.  

Collection of Information


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.




What Do We Do With Your Email


Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. You may opt out at any time.




Consent


How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting such information and using it for that specific reason only.If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. How do I withdraw my consent? If you change your mind after opting in, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at ecowaiibag@gmail.com




Disclosure


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.




Financial


Our store utilizes third parties for transfer of your financial information. We do not directly come into contact with, nor want to come into contact with, your financials.Such financial third parties include, but are not limited to Paypal and Square. Please refer to their respective Privacy Policies and Terms of Service for information on how they utilize your personal information.




Third-Party Services


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Please be aware that providers may be located in, or have facilities that are located, a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. As such we will not be liable for any data or personal information that may be exposed on third party platforms. Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and strongly encourage you to read their privacy statements.




Security


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.




Age of Consent


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.




GDPR Policy


Ecowaii fully recognizes and respects the European Union’s General Data Protection Regulation (GDPR). We try to abide by and at all times respect the GDPR and similar privacy policies, including, but not limited to Canada, the individual states of United States and the federal government itself, and so on. You may contact us and request a copy of any and all information we have about you. We will compile a comprehensive report and share it with you. To do so, initiate contact with our Data Protection Officer at the address below, verify your identity, and we’ll get to work. We will strive to provide the information in a timely manner. Should you desire we delete such information, please let us know, identify yourself so that we do not inadvertently delete the wrong information, and we will act promptly. We choose to have a DPO because we process some data on a wide and systemic scale. We assert that when possible we aggregate such data. We reaffirm and assert that if there is a data breach we will promptly notify all applicable parties and may go so far as to suspend operations until we can assess the damage and correct the breach. We assert that we do not collect information that would be applicable under Article 3(2) of the GDPR (such as religious affiliation, political affiliation, or ethnicity). Should this change we will notify you promptly and explain why. We will also appoint, in such situation, an Article 27 representative.




Changes To This Privacy Policy


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.